Refund & Return Policy

30-Day Money-Back Guarantee

If you're not happy with your purchase, return it within 30 days of delivery for a full refund of the product price. No questions asked.

How to start a return

Email contact@psilly.us or call 1-888-502-2804 with your order number. We'll provide return instructions. Refunds are issued to the original payment method within 5–10 business days of our receiving the return.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days and we'll replace it or refund it at no cost to you.

Non-returnable

For safety, opened consumable products may be ineligible for return except in the case of a defect. Age/ID-verification failures at delivery are fully refunded automatically.

Chargebacks

Please contact us first — we resolve nearly all issues directly and quickly. Vapor Fog, Inc., 1-888-502-2804 · contact@psilly.us.